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Terms and Conditions


Payments Accepted:
French Creek Medical, LLC accepts Checks, Cash, VISA, Mastercard, Discover and American Express.

If a credit card order is suspected to be fraudulent
we reserve the right to request an alternate form of payment
before we proceed with the order.

Shipping Methods:
Shipping and handling will be added to all orders unless stated otherwise. All orders will ship ground delivery unless specified otherwise. Overnight shipping is available upon request (for an additional surcharge).

All pricing is subject to change without notice. Not responsible for typographical errors.

To return an item please call customer service at (800) 274-6163 in advance to obtain a RMA number (Return Merchandise Authorization) within 30 days of purchase.
If you are not completely satisfied with your purchase from French Creek Medical, you may return your item(s) within 30 days of receipt. Customers are responsible for all return shipping costs. All items being returned must be in new condition, in the manufacturer’s sealed packaging. Due to hygiene issues, items such as commodes, electrodes, compression stockings, Crutch-Mate Crutch Pads and Elasto-Gel hot/cold items are non-returnable once sealed packaging has been opened. French Creek Medical will not accept returned goods which are damaged and not in sellable condition.

Shipping on orders is non-refundable.

Return merchandise via UPS ground to:

French Creek Medical, LLC
(print RMA number here)
3450 Long Rd.
Avon, OH 44011

Note: Refunds sent with no RMA number will be returned to sender uncredited.

Damaged Freight/Shortages:
French Creek Medical prepares product shipments with great care using the guidelines of our freight carrier. Should your order arrive damaged:
1. Report the condition immediately to your freight carrier, noting the damages on the freight bill. Ask the driver to sign your notations.
2. Retain packaging until the freight claim is complete.
3. Call French Creek Medical at (800) 274-6163 for assistance in the freight claims procedure. Please note that no freight credits will be issued after 30 days.

French Creek Medical takes great care in filling orders. Should an item be missing from your order call 800-274-6163 immediately. After 30 days no credit will be issued for missing product

Product warranties are based on those of the manufacturer. Warranty specifics are available upon request.

Terms and Conditions of Use:
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of French Creek Medical, LLC. The collective work includes works that are licensed to French Creek Medical, LLC. Copyright 2003, French Creek Medical, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with French Creek Medical, LLC or purchasing French Creek Medical, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with French Creek Medical, LLC or to purchase French Creek Medical, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by French Creek Medical, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of French Creek Medical, LLC used in the site are trademarks or registered trademarks of French Creek Medical, LLC or the property of their respective owners by manufacturer.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, French Creek Medical, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. French Creek Medical, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. French Creek Medical, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
French Creek Medical, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if French Creek Medical, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a French Creek Medical, LLC product is mistakenly listed at an incorrect price, French Creek Medical, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. French Creek Medical, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, French Creek Medical, LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by French Creek Medical, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

French Creek Medical, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to French Creek Medical, LLC.

Your use of this site shall be governed in all respects by the laws of the state of Ohio, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of French Creek Medical, LLC products) shall be in the state or federal courts located in Lorain County, Ohio. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of French Creek Medical, LLC products) must be commenced within one (1) year after the claim or cause of action arises. French Creek Medical, LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. French Creek Medical, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a French Creek Medical, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
French Creek Medical, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, French Creek Medical, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, French Creek Medical, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to French Creek Medical, LLC in its sole discretion.

You agree to indemnify, defend, and hold harmless French Creek Medical, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, French Creek Medical, LLC may link to sites operated by third parties. However, even if the third party is affiliated with French Creek Medical, LLC, French Creek Medical, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of French Creek Medical, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, French Creek Medical, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Your complete satisfaction is our goal.
Thanks for your business!
French Creek Medical
3450 Long Road
Avon, OH 44011
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